{"id":1664,"date":"2026-09-30T17:03:03","date_gmt":"2026-09-30T15:03:03","guid":{"rendered":"https:\/\/garobulles.com\/?page_id=1664"},"modified":"2026-09-30T17:03:05","modified_gmt":"2026-09-30T15:03:05","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/garobulles.com\/index.php\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Politique de r\u00e9tractation et de retours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment aux dispositions de l&rsquo;article L. 221-18 du Code de la consommation, vous disposez d&rsquo;un d\u00e9lai de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception de vos produits pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conditions de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour pouvoir b\u00e9n\u00e9ficier d&rsquo;un retour et d&rsquo;un remboursement :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L&rsquo;article doit \u00eatre inutilis\u00e9, dans l&rsquo;\u00e9tat o\u00f9 vous l&rsquo;avez re\u00e7u et dans son emballage d&rsquo;origine.<\/li>\n\n\n\n<li><strong>Exception pour raisons d&rsquo;hygi\u00e8ne (Art. L. 221-28) :<\/strong> Pour des raisons de protection de la sant\u00e9 et d&rsquo;hygi\u00e8ne, les produits cosm\u00e9tiques, savons ou soins corporels qui ont \u00e9t\u00e9 ouverts, descell\u00e9s ou utilis\u00e9s apr\u00e8s la livraison ne peuvent pas faire l&rsquo;objet d&rsquo;un droit de r\u00e9tractation ni d&rsquo;un retour.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour effectuer un retour, vous devez nous fournir une preuve d&rsquo;achat (num\u00e9ro de commande ou facture).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Proc\u00e9dure de r\u00e9tractation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour exercer votre droit de r\u00e9tractation, contactez-nous au pr\u00e9alable par email \u00e0 l&rsquo;adresse :garobulles@gmail.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s confirmation de notre part, veuillez retourner votre colis \u00e0 l&rsquo;adresse suivante :<br>GAROBULLES <strong>lieu dit PEJOUANS 47700 BEAUZIAC<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Frais de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais d&rsquo;exp\u00e9dition pour le retour de votre article sont \u00e0 votre charge et ne sont pas remboursables (sauf en cas d&rsquo;erreur de notre part ou de produit d\u00e9fectueux \u00e0 la r\u00e9ception).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous recommandons d&rsquo;utiliser un service de suivi ou de souscrire une assurance transport pour le renvoi de vos articles. Nous ne pouvons pas garantir la bonne r\u00e9ception de votre colis retourn\u00e9 en cas de perte par le transporteur.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remboursements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois le retour re\u00e7u et contr\u00f4l\u00e9, nous vous informerons par email de la validation ou du refus de votre remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si la demande est approuv\u00e9e, le remboursement sera effectu\u00e9 via le mode de paiement utilis\u00e9 lors de la commande dans un d\u00e9lai maximal de 14 jours.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Produits endommag\u00e9s ou d\u00e9fectueux<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous ne rempla\u00e7ons ou ne remboursons un article que s&rsquo;il est d\u00e9fectueux ou endommag\u00e9 \u00e0 la r\u00e9ception. Si vous recevez un produit endommag\u00e9, contactez-nous imm\u00e9diatement par email avec des photos du produit et du colis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Besoin d&rsquo;aide ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question relative aux retours et remboursements, vous pouvez nous \u00e9crire \u00e0 : garobulles@gmail.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politique de r\u00e9tractation et de retours Conform\u00e9ment aux dispositions de l&rsquo;article L. 221-18 du Code de la consommation, vous disposez d&rsquo;un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de vos produits pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s. Conditions de retour Pour pouvoir [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1664","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - Savonnerie garobulles<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/garobulles.com\/index.php\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - Savonnerie garobulles\" \/>\n<meta property=\"og:description\" content=\"Politique de r\u00e9tractation et de retours Conform\u00e9ment aux dispositions de l&rsquo;article L. 221-18 du Code de la consommation, vous disposez d&rsquo;un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de vos produits pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s. 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